Nawiri CRM
Every customer conversation in one shared inbox, beside the contacts, companies and deals it belongs to — so nothing is lost at the handoff from a bot to a person.
nawiri-crm.comHow it works
The problem, and the shape of the answer.
Where the handoff drops the customer
When an assistant owns the channel, a person only sees the conversations the assistant chose to escalate — and they arrive without the thread that produced them. The customer repeats themselves to a colleague who is starting from nothing.
The inbox owns the channel
Nawiri CRM holds the channel webhooks, so every inbound message reaches the shared human inbox whether or not an assistant handled it. The assistant becomes a plug-in on top rather than the thing standing in front.
The record, beside the conversation
The customer’s real record is read from the business’s own system through a read-only bridge and shown next to the conversation. Nothing is copied across, so there is no second copy to fall out of date.
Contacts, companies and deal pipelines on one side; every inbound conversation in one shared inbox on the other; escalation into tracked tickets with a clock on them; campaign templates in English and Kiswahili with STOP and SITAKI opt-out handled properly. It is the human layer — a business keeps its own chatbot and its own ERP, and the CRM sits underneath so a conversation the bot could not finish arrives with a person already in context.
The bot is a plug-in, not the product: the CRM owns the channel webhooks, so the human inbox sees every message rather than only the ones an assistant chose to escalate. It reads the customer’s real ERP record beside the conversation through a read-only bridge rather than copying the data across. Website chat, WhatsApp, Instagram, Facebook and SMS all run through the same inbox, so a customer who starts on one channel and returns on another is still one conversation with one history.
See it running on your own operation.
Tell us how your business runs today and we will walk you through Nawiri CRM on your own numbers, not a slide deck.
Request a demo